We’ve been genoodling…

Inspiration, Insights, and the Occasional Rant

The Architecture of Being Found

The Architecture of Being Found

Why Discoverability Is a System, Not a Sprint There’s a moment every January - right around the time people are still pretending they like their new planners - when marketers collectively decide that this is the year they’ll finally “get found.” More SEO. More...

From Poor Clickthrough Rates to Real Connections

From Poor Clickthrough Rates to Real Connections

You just sent your latest email and saw a 10% click-through rate. Feels good, right? You're exceeding industry benchmarks (really!), so it must be a reason to celebrate. But before you pop the champagne, it's worth understanding why open rates mislead email...

Write to One. Reach Thousands. Make it Matter.

Write to One. Reach Thousands. Make it Matter.

We’ve all seen it: the email that lands in your inbox with your name in the subject line and a line about something meaningless - like a restaurant you’ve never been to… in a suburb you don’t even live in. Welcome to the uncanny valley of “personalization” - where...

Personalization? Not Like This, Please!

Personalization? Not Like This, Please!

This is a funny story. Hold on to your hat and prepare to chortle, giggle-snort, and perhaps even guffaw along with me as I share it with you. It all started a month ago today, and it lasted for 6 days. The four emails I'm going to share with you arrived, in order, on...